Privacy Policy

Information We Collect

At brythalenos, we collect information that helps us provide better financial services to our Canadian clients. This includes personal details you share when creating accounts, participating in webinars, or contacting our team.

Personal Information

• Full name, email address, and phone number when you register for services
• Mailing address for correspondence and service delivery in Canada
• Financial information necessary for our advisory services
• Professional background details when relevant to our services
• Communication preferences and contact history

Technical Information

We automatically collect certain technical data when you visit our website, including IP addresses, browser types, device information, and website usage patterns. This helps us improve your experience and ensure our services work properly across different devices and platforms.

How We Use Your Information

Your information serves several important purposes in our operations. We use it to deliver the financial services you've requested, communicate about your account, and send relevant updates about our programs.

• Processing your applications for financial advisory services
• Sending confirmations, updates, and important service notifications
• Providing customer support and responding to your inquiries
• Conducting webinars and educational programs you've registered for
• Improving our website functionality and user experience
• Complying with legal obligations under Canadian financial regulations

Data Protection and Security

Protecting your financial information is our top priority. We employ industry-standard security measures including encrypted data transmission, secure server environments, and restricted access protocols.

Our team receives regular training on privacy best practices, and we conduct periodic security audits to ensure our systems meet current standards. All sensitive financial data is encrypted both in transit and at rest.

Security Measures Include:

• SSL encryption for all data transmitted through our website
• Secure, password-protected servers with limited access
• Regular software updates and security patches
• Employee background checks and confidentiality agreements
• Multi-factor authentication for internal systems

Your Rights Under Canadian Privacy Law

As a Canadian resident, you have specific rights regarding your personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

You Have the Right To:

• Access the personal information we hold about you
• Request corrections to inaccurate or incomplete information
• Withdraw consent for certain uses of your information
• Request deletion of your personal information in specific circumstances
• File a complaint with the Privacy Commissioner of Canada
• Receive information about how your data has been used or disclosed

To exercise any of these rights, please contact our Privacy Officer using the information provided at the bottom of this policy. We'll respond to your request within 30 days and may require verification of your identity for security purposes.

Data Sharing and Disclosure

We maintain strict controls over who can access your information. brythalenos only shares personal data when necessary for service delivery or when required by law.

Limited Sharing Occurs With:

• Service providers who help us deliver financial advisory services
• Technology partners who maintain our secure systems and platforms
• Professional advisors including lawyers and auditors when necessary
• Regulatory authorities when required by Canadian financial regulations
• Law enforcement agencies when legally compelled to do so

All third parties who receive your information are bound by contractual agreements to protect your privacy and use your data only for the specified purposes. We never authorize these parties to use your information for their own marketing or business purposes.

Data Retention and Deletion

We keep your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by Canadian law. Different types of information have different retention periods based on regulatory requirements and business needs.

Retention Periods:

• Account information: Maintained during active service relationship plus 7 years
• Financial advisory records: Retained for 7 years after service completion
• Marketing communications: Until you unsubscribe or request deletion
• Website analytics: Aggregated data retained for 2 years maximum
• Support communications: Retained for 3 years for quality assurance

When information reaches the end of its retention period, we securely delete it from our systems. You can request earlier deletion in certain circumstances, though we may need to retain some information to comply with legal obligations.

Cookies and Website Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how visitors use our site. Most cookies we use are essential for basic website functionality, while others help us improve our services.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality. We don't use cookies to track you across other websites or for advertising purposes.

Changes to This Privacy Policy

We review and update this privacy policy periodically to reflect changes in our services, technology, or applicable laws. When we make significant changes, we'll notify you through email or prominent website notices at least 30 days before the changes take effect.

Minor updates that don't materially affect your rights may be made without advance notice, though we'll always update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.